Privacy Policy

Effective Date: January 24th, 2026

North Sound Veterinary PLLC (“North Sound Veterinary Urgent Care,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website.

Information We Collect

We may collect the following types of information when you visit or interact with our website:

Personal information you provide voluntarily, such as your name, email address, phone number, and pet-related information when you submit a contact form, request information, or schedule an appointment.
Automatically collected information, including IP address, browser type, device information, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Respond to inquiries and appointment requests
Communicate with you regarding services or updates
Improve our website, services, and user experience

Maintain website security and functionality

We do not sell, rent, or trade your personal information.

Cookies and Analytics

Our website may use cookies and third-party analytics tools, such as Google Analytics, to help us understand how visitors use our site. Cookies are small data files stored on your device that help improve website functionality and performance.

You can choose to disable cookies through your browser settings. Doing so may limit certain features of the website.

Third-Party Services

We may use third-party service providers for website hosting, online scheduling, analytics, or communication tools. These providers may have access to limited personal information solely for the purpose of performing services on our behalf and are required to protect that information.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Washington State Privacy Rights

Washington residents may request access to, correction of, or deletion of personal information we have collected, subject to applicable laws and professional record-keeping requirements. To make a request, please contact us using the information below.

SMS Messaging Terms & Privacy Addendum

By providing your mobile phone number to us and opting in to receive text messages, you expressly consent to receive SMS (Short Message Service) communications from North Sound Veterinary PLLC. These messages may include service-related notifications, appointment reminders, updates, promotional offers, or other information related to our products and services.

Consent to Receive Messages

By opting in, you acknowledge and agree that:

You are providing express consent to receive SMS messages from our business.
Your consent is not a condition of purchase.
Message frequency may vary depending on your interaction with us. You may receive recurring messages, and the number of messages per month may vary.

Privacy & Data Use

We respect your privacy. Personal information collected in connection with our SMS program:

Will be used solely for communication purposes related to our services.
Will not be shared, sold, rented, or disclosed to third parties for marketing purposes.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time.

To stop receiving messages, reply STOP to any message you receive from us.
After you send STOP, you may receive a confirmation message confirming your opt-out request.

Help Instructions

For additional information, reply HELP to any message you receive from us, or contact us directly at info@northsoundvet.com or 425-368-7400.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Check with your wireless provider for details.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

North Sound Veterinary Urgent Care
Address: 4008 133rd St SE #123, Mill Creek, WA 98012
Phone: (425) 517-0611
Email: info@northsoundvet.com