Privacy Policy

Last updated: June 2026

Introduction

North Sound Veterinary Urgent Care ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at northsoundvet.com or use our services.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Messages submitted through our contact form
• Appointment booking information submitted through our online scheduling system
• Payment information processed through our payment partners

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Schedule and manage veterinary appointments
• Respond to your inquiries and contact form submissions
• Process payments for services rendered
• Send appointment reminders and follow-up communications
• Improve our website and services
• Comply with applicable laws and regulations

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — third-party vendors who assist us in operating our website and conducting our business (such as our appointment scheduling platform, payment processor, and contact form provider), subject to confidentiality agreements
• Legal requirements — when required by law, court order, or governmental authority
• Protection of rights — when necessary to protect the rights, property, or safety of our practice, clients, or others

Third-Party Services

Our website uses the following third-party services, each with their own privacy practices:

• Web3Forms — processes contact form submissions
• Cherry — provides payment plan estimation and financing
• Vercel — hosts our website
• Google Analytics / Google Workspace — analytics and email services
• ProVet — online appointment scheduling

We encourage you to review the privacy policies of these third-party services.

Medical Records & VCPR

Patient medical records are maintained separately from our website systems and are handled in accordance with applicable Washington State veterinary practice regulations. Access to medical records is governed by the veterinarian-client-patient relationship (VCPR) and applicable law.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at:

• Email: info@northsoundvet.com
• Phone: 425-368-7400
• Address: 4008 133rd St SE #123, Mill Creek, WA 98012

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: info@northsoundvet.com
• Phone: 425-368-7400
• Address: 4008 133rd St SE #123, Mill Creek, WA 98012